Retreat Platform Terms of Service

These Terms and Conditions are part of every agreement or contract between the User (Customer)s' and Retreat. Please ensure to read them carefully before you proceed.

By using or visiting any of our platform ("Site" "Service"), you acknowledge that you have read, understand, and agree to all the conditions of this Agreement, including our Privacy Policy ("Privacy Policy") incorporated herein by reference. This Agreement and our other Policy are subject to the provisions of the California Consumers Privacy Acts CCPA, the United State Privacy Laws and other applicable privacy laws. Under the Privacy Laws, we are a data "Controller" and you are a "Data Subject" with certain protected privacy rights concerning your "Personal Data." Personal Data may also be referred to as Personally Identifiable Information ("PII").

"Application (web-based application)" is mobile software, owned and operated by Retreat Technologies, Inc. to provide Hotel and Travel facilitator services to Users.

The Customer agrees that by submitting a completed booking form via the website or mobile application ("Travel or Hotel Request") or by telephone to Retreat, the Customer makes an offer for the conclusion of an arrangement agreement. The objective of this agreement is to facilitate the travel or Hotel service to meet the Customer's Request.

Payment and Service Fees cover a range of services, costs, and fees charged with your booking, shall cover among other things to provide the site and services.

To confirm your booking, Retreat will send the Customer an email confirming the receipt of the Request for the travel or Hotel service which is to be arranged. The arrangement agreement comes into effect only through a separate booking confirmation email which will include the Service Provider details and listing provided by Retreat. Consequently, the Customer is entitled to directly demand Hotel and travel services from the service provider.

When making a Travel or Hotel booking Request, you will be asked to provide certain data to complete your booking and registration. The User (Customer) agrees to provide only true, correct, and up-to-date information to Retreat.

The customer agrees that changes in Travel or Hotel Arrangements are subject to the availability. Retreat holds the right to inform the Customer of special provisions including conditions of changes and cancellations. The Customer agrees that all changes have to be pre-approved and agreed upon by the specific provider. All additional charges will be charged as defined herein.

We and our representatives are not parties to, have no involvement or interest in, make no representations or warranties as to, and have no responsibility or liability with respect to any communications, transactions, interactions, disputes or any relations whatsoever between you and any other user, person or service provider ("your interactions with others"). You must conduct any necessary, appropriate, prudent or judicious investigation, inquiry, research or due diligence with respect to your interactions with others.

q. You will not use the Service to cause nuisance, annoyance, or inconvenience to others;

The fee estimation provided on our website is a fixed amount and will include any extra services or special requirements specified at the time of making the Booking. Variations to the bookings may lead to changes to the final fees under these Terms.

v. Other miscellaneous charges

A receipt of the fees charged to you will be provided in your invoice as a consolidated charge and will be non-refundable. Funds need to be available on your card now otherwise your booking confirmation will not take place.

Once the Travel or Hotel service has begun and payment automatically deducted the Customer will not be able to cancel (since the service has already been provided) and no refunds will be considered. The Customer agree that payment will be deducted automatically, once a service as been successfully booked, and confirmed by Retreat system.

Once the Travel or Hotel service has begun and payment automatically deducted the Customer will not be able to cancel (since the service has already been provided) and no refunds will be considered. The Customer agree that payment will be deducted automatically, once a service as been successfully booked, and confirmed by Retreat system.

If a Customer have any dispute or complaint in relation to the services provided, then we strongly encourage you to first contact the provider directly to reach an agreement/dialogue. If both parties is unable to come into a dialogue, then the Customer can send Retreat a Complaint message and we will try to resolve the dispute through alternative dispute resolution procedures,

In such instances, you agree to waive Retreat of any damages, delays, or direct and indirect losses that may happen due to such cancellation, nor would we be liable for any financial losses that the Customer may encounter.

All content on this Site, including but not limited to Images, texture, background, objects, graphic elements, and related metadata (collectively the "Content), as well as the selection and arrangement of the the Content, are protected by copyright, trademark, patent, trade secret and other intellectual property laws and treaties. Any unauthorized use of any Content violates such laws and this Terms of Use. Except as expressly provided herein or in a separate license agreement between you and us, we do not grant any express or implied permission to use the service or any Content.

Your use of this website and services is at your own risk. We will not be liable for any direct, indirect, incidental, or consequential damages or loss arising out of your access to or use of this services. We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with, Use of, or inability to use our Site/Services; or Use of or reliance on any content displayed on our platform.

You also agree that Retreat shall not be responsible for Failure to provide Retreat facilitated travel services or our failure to meet any of our obligations under these Terms, where such failure is due to events beyond our control.

You also agree that the quality of any services scheduled through the use of the site is entirely the responsibility of the third-party provider who ultimately provides such services to the Customer.

Your request for a refund of a service booked on Retreat shall be governed by our Terms and Conditions and the consideration will be notified to you.

Under California's "CCPA" law, California residents who provide Personal Information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information shared, the names and addresses of those businesses with which we shared user information for the immediately prior calendar year, and descriptions of the likely types of marketing the third parties would send. To obtain this information, please contact us by mail at [email protected]

This Terms of Use and the site activities shall be governed in accordance with The laws of the state of Calidornia, without reference to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction in your location for any disputes with us arising out of your use of this site. You agree that if a dispute arises, parties will attempt to resolve the dispute with mediation or an online mediation service that is mutually agreed upon by all parties. The parties agree that their good faith participation in mediation is a condition precedent to pursuing other legal remedies. The successful party to any dispute resolution will be entitled to reasonable costs and fees incurred in resolving or settling the dispute, in addition to any other relief to which the party may be entitled.

These terms and the relationship between you and the service shall be governed by and satisfied by The laws of the State of California and the law of your jurisdiction, where you are using our site. However, ultimately it is your choice as to whether you wish to use our website.